Shipping Policy

Last updated: September 2026

Where We Ship

All artwork sold on this site ships within the United Kingdom only. We do not currently offer international shipping — if you're outside the UK and would like to discuss a piece, email imclairewalker@gmail.com and we can talk through options on a case-by-case basis.

Processing Times

Every piece is hand finished and, in the case of limited editions, individually signed and numbered, so please allow the following before dispatch:

• Limited edition prints: processed within 3 working days
• Original artworks: processed within 5 working days
• Commissions: dispatch timing will be agreed with you individually as part of the commission process

Processing time is separate from delivery time — see below for how long carriers typically take once your order has shipped.

Carriers & Delivery

Standard pieces are shipped via Royal Mail or DPD, depending on size and value. You'll receive a dispatch confirmation once your order is on its way, with tracking where available.

Large canvas pieces are handled differently: due to their size and the care needed in transit, these are typically delivered by a private courier/driver arranged directly with Claire, rather than a standard parcel carrier. If you've ordered a large canvas, you'll be contacted by email and phone to arrange a suitable delivery window and confirm someone will be available to receive it.

Packaging

Every piece is carefully packaged to minimise the risk of damage in transit — original paintings and prints are wrapped and boxed with protective materials appropriate to their size and medium. Large canvases receive additional protective crating or wrapping as needed for courier delivery.

Delivery Contact

For all orders, please make sure your email and phone number are correct at checkout — we'll use these to keep you updated on dispatch and, for large canvas pieces, to arrange delivery directly.

Damaged or Delayed Deliveries

If your piece arrives damaged, or hasn't arrived within a reasonable time of your dispatch confirmation, email imclairewalker@gmail.com with your order number as soon as possible. Damaged items are covered under our Refund & Returns Policy; delayed deliveries will be chased with the relevant carrier on your behalf.

Questions

Not sure how your piece will be shipped, or want to check a delivery timescale before you order? Email imclairewalker@gmail.com and we'll let you know.