Refund & Returns Policy

Original Paintings, Commissions & Limited Edition Prints

Because each original painting is a one-of-a-kind piece, and limited edition prints are produced in strictly capped runs, all sales of original artwork, limited edition prints, and commission deposits are final. These items are not eligible for return or refund except in the case of damage or a fault, as set out below.

If you have any questions about size, materials, colour, or framing before you buy, email Claire  — she's happy to answer questions or send extra photos ahead of checkout.

Commissions

A commission deposit secures your place in the painting queue and covers the time invested in developing your piece. Deposits are non-refundable once work has begun. If you have concerns at any stage of a commission, get in touch — Claire would always rather resolve something along the way than have you unhappy with the final piece.

Damaged or Faulty Items

The one exception to the above: if your piece arrives damaged in transit or with a genuine fault, you're covered. Email Claire at imclairewalker@gmail.com within 48 hours of delivery with a photo of the damage and your order number, and she'll sort a replacement (where possible) or a refund. This is separate from — and doesn't affect — your final-sale terms above; it's simply making sure you get what you paid for.

Colour & Reproduction

Every effort is made to photograph and reproduce each piece as accurately as possible, but due to the nature of photography and screen display, colours can vary very slightly between the image you see online and the artwork in person. This is a normal part of buying art online and is minimised as much as possible, but it's worth keeping in mind — especially for bold or highly saturated palettes.

Questions Before You Buy

Colour, size, framing, materials — nothing is too small to ask. Email imclairewalker@gmail.com before checkout and Claire will get back to you with answers or additional photos.